TERMS AND CONDITIONS
NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
Terms Last Updated March 2007
This terms applies either a contract was made in writing or verbally.
We trade in sterling (GBP). Any figures shown on the website in other currencies
are for guidance only. Check with your card issuer for their rates and fees
for international transactions. Cards keyed online are automatically debited
at the time of purchase. Sometimes this may apply for reservations over the
phone, if this is the case you will be notified prior to been charged.
Please note that all bookings must be made online using our website or over
the phone. We cannot accept reservations received by other websites or by
post.
You may only place reservations and make communications with us in English,
and all contracts concluded between us will be in English.
We promise of immediate execution of reservations:
All reservations will be processed within 24 hours, and an email sent to you
(the customer) no later than 1 working day after receipt, confirming the reservation.
However it's your responsibility to give us correct email address or/and contact
us if you didn't receive the email, within next 72 hours after booking
1. Agreed Price:
The Agreed price is the price to be paid for the journey as agreed between
VIP Chauffeurs and you the Customer. The times, route and other details of
the journey are stipulated on the booking confirmation. Any requests to modify
any of these details should be made to us at least 7 days in advance of the
date of travel and we will endeavor to accommodate minor changes to the customer's
requirement subject to our ability to do so. Agreed journey changes, including
additional pick up or drop off points, may result in additional costs to the
customer. Any additional cost will be notified to you at the time the requested
changes are accepted by us.
2. Payment:
a. All bookings are confirmed by the payment in advance of a non-refundable
deposit.
b. The balance due is the amount outstanding net of any deposit paid. The
balance is due for payment at the time and place of the first pick up on the
day of hire. The agreed payment method appears on the booking confirmation.
Any exceptions to this policy will appear on the booking confirmation and
will have been discussed at the time of booking. We do not accept cheques,
debit cards, credit cards or foreign currency as final payment on the day
of the hire unless agreed in advance. Settlement of the agreed price in advance
by cheque or electronic transfer must allow adequate time for funds to be
cleared before the date of travel. Credit card payments are subject to a 5%
(five per cent) surcharge on the transaction amount. Card Transactions will
be processed by Streamline on behalf of VIP Chauffeurs, and will appear in
your card statement as “VIP CHAUFFEURS”
3. Cancellation of booking:
Canceling a reservation -
a) Should you cancel your booking then the deposit paid is non-refundable.
Additionally where jobs are cancelled with less than 14 (fourteen) days notice
the full agreed price becomes due and owing. In the event of cancellation
between 90 (ninety) days and 14 (fourteen) days of the date of travel 50%
(fifty per cent) of the total agreed price is due and owing. To cancel a reservation
please call on 07881 787 581.
b) PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation,
we will charge you for the full price agreed plus petrol and driver costs,
This will be charged to your card on file.
Cancellation By Us -
We reserve the right to cancel the limousine hire contract between us if:
a) The client doesn't accept our terms and conditions and/or refuse to make
a deposit payment,
b) We do not operate in your area, or
c) One or more of the limos you have booked no longer will be able to cover
your reservation.
If we do cancel your limo hire contract we will notify you by e-mail or phone
and we will re-credit your account with any sum deducted by us from your credit
card as soon as possible, but in any event within 30 days of your reservation.
We will not be obliged to offer any additional compensation for disappointment
suffered.
4. Grace Period:
VIP Chauffeurs strives always to arrive at all pick up points in advance of
the times agreed. There may, however, be causes that may from time to time
occasionally prevent us from meeting these aims such as inclement weather,
road traffic accidents, road resurfacing and such like events outside our
control. Reasonably therefore we have built into our schedule of period of
up to 30 (thirty) minutes grace. In any event a grace period is invoked in
whole or in part, the time of adjusted times will be made up during or after
the period of hire, schedules permitting.
5. Damages:
Damages, subsequent cost's of repair's of such damage's to the limousine's
hired as used by you the customer and/or your guests howsoever caused is your
responsibility. Additionally, in the event that one of the parties is sick
or soils in any of VIPs’ vehicles we will charge £100.00 to make the vehicle
good. Where the booking was secured using a credit/charge card you the customer
here agree that we may deduct from that card damages as they have arisen.
In the event that a credit/charge card was not used for securing the booking
we will invoice you directly should the additional payments not be made on
the night.
6. Additional Charges/Overtime:
Overtime charges begin immediately after the end time as set out in the box
overleaf titled “Requirement Ends”. Under this agreement the over time rate
per hour or part there of is £100.00. Payment of all overtime charges must
be settled before the end of the hire. We do not accept cheques, debit cards,
credit cards or foreign currency as payment on the day of the hire. In the
event that payment of overtime charges cannot be made on the day of the hire,
the customer agrees that the amount's) will be charged to the credit/debit
card with which the booking deposit was paid. Credit card payment's) are subject
to 5% (five per cent) surcharge on the transaction amount.
7. Hire type:
We offer a range of hire options, including a pick up and return service,
a one-way service and a continual hire service. Unless you have opted for
a continual hire agreement, other customers may have hired the vehicle before
or after the outward or homeward bound legs of your journey. The inside of
the car will be cleaned and replenished as necessary between these hires.
8. Vehicle supplied:
We will endeavor to provide the vehicle requested by you. In the unlikely
event that we are unable to do so, we reserve the right to provide a substitute
vehicle of similar type and capacity. You will be informed of this.
9. Airport Drop Offs/Pick ups:
Full flight details help us to give you punctual service. We will make reasonable
attempts to monitor in coming flight times; however we are unable to access
reliable information until shortly before departure or scheduled arrival times.
If your flight is delayed, either outbound or inbound you should make contact
immediately with VIP Chauffeurs to notify us, so that we can adjust our schedules
and re-arrange drivers. We will endeavor to accommodate delayed flights times,
but cannot be held liable should circumstances prevent us from being able
to respond to changes.
In the event we are not reasonably notified of delays, we reserve the right
to make additional charges for subsequent collection.
10. Lost Property:
We are unable to take responsibility for loss of property left in the vehicle
at any time or under any circumstances.
11. Breakdown:
In the unlikely event of a break down or the car being rendered unserviceable
(for example, in the event of collision) we will use our best endeavors to
provide a back up vehicle or vehicles as quickly as possible. However, we
cannot be held liable for any consequential loss incurred as a result of vehicle
breakdown or similar unavailability.
12. Complaints Procedure:
In the unlikely event that you have a complaint concerning a reservation through
VIP Chauffeurs, either:-
i. Email. We will acknowledge receipt of your email within 3 working days.
ii. Write to VIP Chauffeurs, 62 Ormskirk Road, Uphlland, Lancashire, WN8 0QG.
iii. Telephone 0788 787 581
A senior manager at VIP Chauffeurs will personally deal with your complaint
and you will be kept informed during all stages of the complaints procedure.
VIP Chauffeurs and VIP Stretch are registered trade names for VIP Chauffeurs.
Company Registered In England and Wales
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